2009/06/11

BlackBerry activation email goes to Junk E-mail folder

CURRENT CONFIGURATION: Microsoft Exchange 2007 Standard SP1 with enabled "Content Filter Agent", Blackberry Professional Server

OBJECTIVE: Activate BlackBerry Bold device

ISSUE: Activation emails from RIM appear in Junk E-mail folder in Microsoft Outlook as spam. RIM server EVERY time sends activation emai with DIFFERENT from DOMAIN address. User can not make either email sender or domain to Safe Sender List in Microsoft Outlook.

SOLUTION:
On Exchange 2007 execute next commands in Exchange Power Shell

Add-ContentFilterPhrase -Phrase "This message is used to carry data between the BlackBerry handheld and an associated server" -Influence GoodWord

Set-ContentFilterConfig -BypassedSenderDomains *.blackberry.net

LINKS: Microsoft Technet
How to Configure Allow Phrases for Content Filtering
How to Specify Recipient and Sender Exceptions for Content Filtering

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